Review the return window, product-condition requirements, customer-support process, refund timing, and return-address information before sending an item back.
Eligible products may be returned within 30 days from the date of delivery, subject to the conditions below.
We offer a 30-day return policy. You may return a product within 30 days from the date of delivery.
Returned products must be in the same condition in which they were received and should include the original packaging.
To return one or more purchased items, contact customer service by phone at (937) 806-4491 or by email at support@tryvestora.com .
We will respond within 24 hours and provide a Return Merchandise Authorization number, together with an available prepaid return shipping label.
Print and affix the supplied return label to the outside of the return package. Send the product, whether opened or unopened, to the designated fulfillment center using the provided instructions.
To qualify for a refund, the returned product must arrive at our facility within thirty days of the date on which the product was received.
Once the fulfillment center receives the package, the returned item will be reviewed to confirm that it satisfies the applicable return conditions.
Once the return has been received and confirmed, the refund will be processed.
Refunds are credited back to the applicable bank account and may take 3–5 business days to appear on the statement, depending on the financial institution’s processing time.
Where sealed goods are not suitable for return because of health-protection or hygiene reasons, the right to return the item expires once the seal has been broken after delivery.
Contact customer support and obtain return authorization before mailing any product. Packages sent without the required return instructions or authorization may experience processing delays.
Contact customer support before sending merchandise back to the fulfillment facility.
Returned products are reviewed against the applicable condition, packaging, and eligibility requirements.
Approved refunds may require several business days to appear, depending on the customer’s bank.